Delivery Information
DELIVERY - RETURN - DISCLAIMER
US Shipping Free on all orders $60 and over. Shipping on orders less than $60 is flat rate $8.00
International Shipping Free on all orders $300 and over. Shipping on orders less than $300 is flat rate $20.00
US Shipping: Orders for in-stock items will be shipped after the payment cleared the same day/next business day via United State Postal Service (USPS) Priority / First -class mail (2-5 days) with delivery confirmation. This applies to US Customer Only.
CANADA Shipping: Orders for in-stock items will be shipped after payment has cleared the same day / the next business day, via United State Postal Service (USPS) First Class International Mail (7-14 Business Days) with a Shipping Confirmation number.
International Shipping: Orders for in-stock items will be shipped after payment has cleared the next business day, via United State Postal Service (USPS) First Class International Mail (7-21 Business Days) with a Shipping Confirmation number.
The purchaser is responsible for their country's customs or taxes. These fees are unrelated to shipping costs and will originate from your country's Customs Bureau. For more information, please contact your country's Customs Bureau.
Please note: First Class International mail cannot track your order. If you want to track your package or you want it expedited, please contact us via email: info@KhoeDepUSA.com for additional information and shipping fee before placing the order.
Due to your Country's Customs Bureau, it may take up to three weeks for you to receive your order. We have no control over this, nor are there methods available for us to check the status of your order during shipment. As a rule, International orders will be received within 8-21 days and then through customs.
TERM
Prices are subject to change without notice. Orders may be placed by Visa, MasterCard, Discover, American Express and PayPal
TAX
9.25% SALE TAX for all customers.
RETURN POLICY - USA CUSTOMERS ONLY
We accept returns of unopened packs with its original package when returned within 30 days. No returns will be accepted after 30 days. Shipping charges are not refundable. To be fully credited for such returns the customer must contact us for a return authorization. Customers will be responsible for return shipping costs. No Exception!
All INTERNATIONAL SALES ARE FINAL
We will not accept returns or issue credits or refunds for products shipped outside of the United States for any reason. No Exception! Health merchandise needs to be stored at proper temperatures. We do not know the condition of the products when returned to us, therefore, the products cannot be restocked.
DAMAGED PACKAGES
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. If you receive a package that has been damaged, please save the original box and all its contents, and call us immediately. Please have the driver note any claims on the freight bill of any shortage or damage to your shipment.
ORDER CANCELLATION
1. You may cancel an order placed on our website and receive a full refund if the order has NOT been processed or shipped. Please contact us immediately by telephone or email if you like to cancel your order. Note: We try to process orders quickly for the same or next day shipping.
2. Canceled orders after already been processed are subject to a 10% processing fee.
3. Canceled orders after already been shipped are subject to a 20% restocking fee. Shipping charges are not refundable. Credits can only be issued after we receive refused packaged.
LOST OR STOLEN DURING SHIPPING AND DELIVERY
We are not responsible or replacement for the lost or stolen merchandise that has been shown to be delivered by the United States Postal Service, by any other delivery service, if your order has not been sent insured. Sorry, no exception! If an insured item is lost or stolen, we will replace your order, and send documents requiring your signature. These documents allow us to recover the cost of the missing merchandise.
INSURANCE
You may request that we add insurance to your order if you do not feel safe for the shipment delivered to your place.
CUSTOMS POLICY
Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. We are not responsible for those charges for customs clearance because we have no control over these charges. We will not be liable for packages refused or held by customs for delivery. We strongly suggest that you contact your customs office, and ask about import regulations and restrictions before placing your order.
DISCLAIMER
The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. Information and statements on this website regarding dietary supplements are for reference purposes only and are not intended to substitute for advice given by a doctor or healthcare professional. You should not use the information for self-diagnosis of a health problem or disease. Before using a product, always check all labels, warnings, and directions on the container carefully and follow the information provided on the container itself. It is recommended that you contact your medical physician who would best understand your health and follow their professional advice. Make sure your physician is aware of all the herbal dietary supplements you are using currently to avoid any negative interactions with any drugs you are taking. If you have medical conditions or health concerns, a specific illness or allergies, read the label and ingredients carefully and consult with your doctor or healthcare specialist.