Frequently Asked Questions
US Shipping Free on all order $60 and over. Shipping on order less than $60 is flat rate $8.00
International Shipping Free on all order $300 and over. Shipping on order less than $300 is flat rate $20.00
US Shipping: Orders for in-stock items will be shipped after the payment cleared the same day/next business day via United State Postal Service (USPS) Priority / First -class mail (2-5 days) with deliver confirmation. This applies to US Customer Only.
CANADA Shipping: Orders for in-stock items will be shipped after payment has cleared the same day / the next business day, via United State Postal Service (USPS) First Class International Mail (7-14 Business Days) with a Shipping Confirmation number.
International Shipping: Orders for in-stock items will be shipped after payment has cleared the next business day, via United State Postal Service (USPS) First Class International Mail (7-21 Business Days) with a Shipping Confirmation number.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
1. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
2. To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be kept on file for more than 30 minutes.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
RETURN POLICY - USA CUSTOMERS ONLY
We accept returns of unopened packs with its original package when returned within 30 days. No returns will be accepted after 30 days. Shipping charges are not refundable. To be fully credited for such returns the customer must contact us for a return authorization. Customers will be responsible for return shipping costs.No Exception!